I cannot withdraw my balance

The usual reason a balance will not withdraw is that the deposit has not been wagered yet. A wagering requirement applies to every deposit on Dexsport, whether or not you took a bonus. Until it is done, the money sits on your balance but is not withdrawable.

• In sports or esports. Place bets at odds of 1.3 or higher. Each settled bet frees its own winnings, so you do not have to play the whole balance through in one bet. Wins at odds below 1.3 and returned bets do not count, they stay on the non-withdrawable part of your balance.
• In the casino. On slots, bet the deposit amount once (x1): a $100 deposit means $100 of slot bets. In live casino and other games it is twice the deposit (x2), every bet covers half of itself, so a $100 deposit means $200 of bets. There is no odds requirement here.

Read more: I can't withdraw: wagering is not complete