Help centerarrowBeginner's mistakesarrowWhy is my deposit not appearing on the platform?
19.12.2023

Why is my deposit not appearing on the platform?

If your deposit isn't reflecting on the platform, we suggest taking the following steps to address the issue:

1. Disconnect Your Wallet. Fully disconnect your wallet from the platform. This ensures a clean start to the connection process.

2. Refresh the Website. Refresh the platform's website to ensure that you have the most up-to-date information.

3. Reconnect Your Wallet. Follow the platform's provided instructions to reconnect your wallet. Be sure to carefully adhere to the steps outlined. 

4. Sign Your Unique Signature. When prompted, sign your unique signature within your wallet. This step is crucial for the successful connection between your wallet and the platform.

By following these steps, you should be able to resolve the issue and have your deposit accurately reflected on the platform. If the problem persists, we recommend reaching out to our customer support for further assistance and guidance.


 

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